Oakland: (510) 225-0470 Sacramento: (916) 822-9655 hello@primepropertypm.com

Owner  FAQ

Contact Us

Feel free to contact us today to talk to one of our Property Management Professionals!


What is your management fee?

Prime Property Group, Inc. has a sliding scale of 5% to 7% of the rental rate depending on the property. We determine the percentage based on the location, condition, as well as the number of properties we will manage for you. There is a minimum $250 charge per month for management. Your first payment is due once a resident signs their lease and pays their first month’s rent and security deposit.

Are there any other fees?

Leasing Fee: 75% of the 1st Month’s Rent. Renewal Fee (w/Rent Increase): $25. There is NO MAINTENANCE MARKUP. Move-In, 90-Day, Annual, Pre-Move-Out Inspections & Move-Out Inspections are also at no cost to you. 

Do you offer any discounts?

Feel free to give us a call to find out if we are running any special promotions. We are happy to discuss discounts for multiple properties. Note that other property management companies may be charging you additional fees for maintenance and inspections whereas we don’t.

How and when do I get paid?

We pay our owners electronically by the 10th of each month (after rent funds have cleared the bank), but your banking institution may hold the funds for a day or two. Statements are emailed to you monthly and are also viewable in your owner portal.

How is rent collected?

Rent is due on the 1st of each month with a 2-day grace period. We prefer electronic payments through the resident’s online portal; however, checks by mail and in-office (M-F 8-4:30PM) are welcome. We do NOT accept cash. All checks by mail must be received by the 1st of each month.

What happens if a resident is late on their rent?

After their grace period of 2 days (3rd of the month), there is a flat fee penalty of $75 for Late Payment of Rent. If rent is not paid, a legal notice will be sent to the resident. If payment is further not received, we begin with the eviction process. (Grandfathered leases are subject to different grace periods and late charges.)

What happens if a resident’s rent payment is returned?

If a resident’s rent payment is returned, there is a flat fee penalty of $35 for Non-Sufficient Funds (NSF). The resident will then need to pay their rent by bringing to our office a certified check. If the check is received after their grace period, they will incur an additional $75 for Late Payment of Rent. (Grandfathered leases are subject to different grace periods and NSF charges.)

What type of reports do I get?

On a monthly basis, you will receive an email with your “Owner Statement” which includes all rent income, and maintenance and management deductions. At the end of the year, you will receive a “Consolidated Cash Flow” and “1099.”


How much can my property rent for?

This depends on a lot of factors, but the 3 most important are location, condition of the home and supply/demand. Other factors to consider are distance to freeways, public transportation, schools, entertainment, shopping, amenities, age of the property, etc. We prefer to meet you onsite and do market research before providing you with an estimated rental rate.

How fast can you rent out my property?

A property can typically rent within 3-4 weeks of advertising. However, this is highly dependent on many factors including time of year. Please call us to get more info about our leasing services.

Where do you advertise vacant properties?

We advertise vacant properties on our website along with Abodo, Apartment List, ApartmentLove, Apartments.com, CallitHome, CampusCribz, Condo.com, Craigslist, EveryRent, Homes.com, HotPads, Houses.com, Hunt, iRent.com, KeyLasso, Listanza, Lovely, Nestigator, PadMapper, RadPad, RealRentals, Realtor.com, Rent MLS, RentFocus, RentHop, RentHop, RentJungle, RentLingo, Show Me The Rent, Trovit, Trulia, uCribs, Uloop, USA Today College, USAA Home Circle, Vast, Walk Score, Zillow and Zumper.

Should I allow pets?

If you (as the owner) are allergic to pets and plan to move back in, then do not allow pets. Statistically, 66% of Americans have pets and are less likely to move if pets are allowed. Furthermore, you can certainly set pet restrictions based on number of pets, breed and weight.

Am I required to rent to Section 8?

All sources of income will be considered when renting out properties. 

Can I keep my current resident?

Absolutely. We can introduce ourselves to your resident and make arrangements to have all future dealings handled by Prime Property Group, Inc.. Furthermore, we will need to review your lease to ensure your legal binding contract is current.

How do you screen prospective residents?

There is a non-refundable $50 application fee per adult. All applicants may receive a copy of their background check upon request. The resident screening process begins with pre-screening questions followed by a credit check, income verification, employment verification, criminal background check, eviction check & a landlord reference check.

Do I get to be involved in the resident selection process?

It is strongly recommended that owners are not involved in this process to limit fair housing discrimination.

How long are your leases?

Typically, our lease term is 12 months followed by month to month.

Do you require owner’s insurance?

At this time, we do not require owner’s insurance, but may in the future.

Do you require renter’s insurance?

Yes we do. For the duration of a resident’s Lease Agreement, the resident is required to maintain $100,000 Limit of Liability for resident’s legal liability for damage to the landlord’s property for no less than the following causes of loss: fire, smoke, explosion, water damage, backup or overflow of sewer, drain or sump.

Still have a question?


How are maintenance requests processed?

Residents may submit their request online through our resident portal. Once received, we evaluate the situation and coordinate with maintenance accordingly. All maintenance requests are guaranteed to be taken care of within 24hrs of submitting, with the exception of requests that require specialized vendors.

How can residents reach you after-hours?

In the case of an emergency, we operate an after-hours emergency hotline: (510)-225-0470

How can I reach you after-hours?

In the case of an emergency, we operate an after-hours emergency hotline: (510)-225-0470

Who will maintain my yard and pool?

It is strongly recommended that the cost of yard and pool maintenance be included in the rental amount and that the same or reputable vendors be used and paid as usual by the owner. This limits the possibility of an unkempt yard and pool.

How often do you inspect my property?

As a standard, we do a move-in, yearly, and a move-out inspection. In addition, for multi-family properties up to 10 units, we do quarterly exterior inspections. For multi-family properties 10 units or more, we do monthly exterior inspections. This allows us to take care of deferred maintenance and check for any possible lease violations.

What vendor do you use for maintenance requests?

Building Synergy, our in-house maintenance company, takes care of all maintenance requests. They are licensed and insured.

Can I choose my vendors?

We can definitely work with vendors that you already have relationships with; however, if they are not available, we will contact our pre-negotiated vendor in order to meet our maintenance turnaround guarantee.


How much security deposit do you charge the resident?

For an unfurnished rental, we charge 1 month’s rent. For a furnished rental, we charge 2 month’s rent. If the resident has a pet, we charge additional security deposit, but we do not earmark it as pet deposit so that we can use it for any damages (not just pet damages) in the future.

Who holds the security deposit?

We do. After the resident has surrendered the rental property to the landlord (that is, returned the keys and vacated the property), we will return the resident’s security deposit with an itemized statement of deductions, within 21 days. Under special circumstances, owners may hold the security deposit.

Do you hold reserve money for the property?

We do require reserve money in order to ensure that vendors get paid on time and your tenant’s and property’s needs are tended to in a timely manner. Any maintenance requests below $500 will be automatically deducted from your reserve account/future rents collected and any maintenance requests above $500 will be approved by you before we deduct it from your monthly receivables.


What happens if a resident breaks the lease?

If a resident breaks the lease, Prime Property Group, Inc. will provide the resident with the proper verbal and legal notices required. Note that because of our rigorous screening process, this is very unlikely to happen. We may also negotiate buy-outs in special cases.

How long does an eviction take?

From the day the resident does not pay rent or breaks the lease until the day the sheriff arrives, it can take 30-45 days if all the steps are executed correctly.

Still have a question?

Prime Property Group, Inc.

Prime Property Group, Inc. offers unparalleled Property Management in Oakland, East Bay, and Sacramento

Mailing Address:
484 Lake Park Ave.

Suite 280, Oakland, CA 94610

DRE #01527517 ​