BILLING & ACCOUNTING
- How is rent collected?
- Is there a convenience fee for online payments?
- What happens if I am late on my rent?
- What happens if my payment is returned?
- How much security deposit do you charge?
- When will I receive my security deposit back?
- How often do you increase rent?
- How Do I Change The Electricity Bill (PG&E) To My Name?
How do you screen prospective residents?
There is a non-refundable $50 application fee per adult. All applicants may receive a copy of their background check upon request. The resident screening process begins with pre-screening questions followed by a credit check, income verification, employment verification, criminal background check, eviction check & a landlord reference check.
How long does it take to be screened?
Typically, it takes 3-5 business days to be screened. Delays can be caused by verifications and referrals that we need to contact. Once we find the first qualified applicant, we let them know as soon as possible. Applicants who do not qualify are also notified by email.
Can I rent a property without physically seeing the property?
We strongly do not suggest it. If a potential resident is very interested in a property we can supply a video tour, but we still require a majority of the prospective residents to see the outside and inside of a property before signing a lease agreement. We want to be sure that the future resident loves their new home in the location and the condition that it is in.
Do you rent to Section 8?
Yes we rent to people with Section 8 vouchers.
Do you allow pets?
It depends on the owner of the property. The owner may set pet restrictions based on number of pets, breed and weight.
How long are your leases?
Typically, our lease term is 12 months followed by month to month.
Do you require renter’s insurance?
Yes we do. For the duration of your Lease Agreement, you are required to maintain $100,000 Limit of Liability for your legal liability for damage to the landlord’s property for no less than the following causes of loss: fire, smoke, explosion, water damage, backup or overflow of sewer, drain or sump. You may purchase your own renter’s insurance or you may choose to opt into Appfolio’s Liability Insurance for $12 a month.
Still have a question?
Billing and Accounting
How is rent collected?
Rent is due on the 1st of each month with a 2-day grace period. We prefer electronic payments through the resident’s online portal; however, checks by mail and in-office (M-F 8-4:30PM) are welcome. We do NOT accept cash. All checks must be received by the 1st of each month.
Payable to: Prime Property Group, Inc.
Mailed to: 484 Lake Park Ave., Suite 280, Oakland, CA 94610
Memo: Resident’s Address (& unit # if applicable)
Is there a convenience fee for online payments?
If you are paying by e-check (with your routing and account number) there is no fee; however, if you are paying with your debit or credit card, there is a 2.99% convenience fee.
What happens if I am late on my rent?
After your grace period of 2 days (3rd of the month), there is a flat fee penalty of $75 for Late Payment of Rent. If rent is not paid, a legal notice will be sent to you. If payment is further not received, we begin with the eviction process. (Grandfathered leases are subject to different grace periods and late charges.)
What happens if my payment is returned?
If your payment is returned, there is a flat fee penalty of $25 for Non-Sufficient Funds (NSF). You will then need to pay your rent by bringing to our office a certified check. If the check is received after your grace period, you will incur an additional $75 late payment of rent. (Grandfathered leases are subject to different grace periods and NSF charges.)
How much security deposit do you charge?
For an unfurnished rental, we charge 1 month’s rent. For a furnished rental, we charge 2 month’s rent. If the resident has a pet, we charge additional security deposit, but we do not earmark it as pet deposit so that we can use it for any damages (not just pet damages) in the future.
When will I receive my security deposit back?
After you have surrendered the rental property (that is, returned the keys and vacated the property), we will return your security deposit with an itemized statement of deductions, within 21 days.
How often do you increase rent?
Residents can only be given one increase in any 12-month period. California law requires that residents be provided with written advance notice of a rent increase either 30 days (for increases 10% or less) or 60 days (for increase greater than 10%). With that, this depends on the market. Every year we review the rental market and your rental history to decide the appropriate rental price.
How do I change the electricity bill (PG&E) to my name?
Call PG&E at (800) 743-5000 before you sign your lease agreement. Give them your address and request to take over financial responsibility for this bill beginning on your first move-in date.
MAINTENANCE & INSPECTIONS
How are maintenance requests received?
Residents may submit their request online through our resident portal. Once received, we evaluate the situation and coordinate with maintenance accordingly. We aim to resolve issues within 48 hours, with the exception of requests that require specialized vendors.
How often do you come to inspect the home?
As a standard, we do a move-in, yearly, and a move-out inspection. Pre-move-out inspections are also suggested and we welcome those requests. In addition, for multi-family properties up to 10 units, we do quarterly exterior inspections. For multi-family properties 10 units or more, we do monthly exterior inspections. This allows us to take care of deferred maintenance and check for any possible lease violations.
How can I reach you after-hours?
In the case of an emergency, we operate an after-hours emergency hotline: (510) 225-0470